Resonating with the Feelings of Others to Build Rapport
See a Sample of This Teleseminar
Empathy is often referred to as the door that leads to compassion. It is perhaps the most important element to building strong rapport with others. The term ‘empathy’ comes from the German term Einfühlung, which means “to feel as one with”.
Empathy is commonly linked to the idea of “walking in another person’s shoes”. It is the skill we use to understand, relate to, or sense another person’s emotional state. Empathy is about feeling alongside a person as opposed to feeling sorry for a person.
From a communication perspective, empathy allows us to better understand how someone else is feeling. Showing empathy doesn’t mean we agree with someone’s point of view; it just means we can imagine what it is like for them and be understanding of their situation.
Each of us has the capacity to be more empathetic in our dealings with others. However, many people think it’s a trait only a few possess. This is not true. Every person has the ability to be more empathetic; they just need to understand the term better, appreciate its amazing benefits to relationships of all kinds, and learn how easily it can be developed.
Your participants will learn more about this very misunderstood skill and walk away with simple, yet powerful tools to increase their own level of empathy so they create stronger rapport with all the important people in their lives.
Learning Outcomes
In this teleseminar, your participants will discover:
- Powerful techniques to instantly increase their rapport with others.
- Strategies to eliminate distractions so they can focus on others and truly hear what they are saying.
- A unique Five Step Method for building trust through conversation.
- How to connect with anyone, heart to heart, any time.
- Simple ways to deepen existing relationships they may not have thought of but will change everything.
- How to recognize and identify other people’s emotional states & feelings.
- How to minimize conflict and maximize cooperation.
- The key element in building strong rapport with others.
Course Contents
Introduction –
- Introductory Activity – “The Blind Man”
- Activity Objective: Participants begin to explore what empathy is and its significance in our relationships.
Segment #1 – What is Empathy?
- Activity #1: “Sound Resonance – A Way to Define Empathy.”
- Activity Objective: Participants take notes during a mini-lecture and then choose appealing words and phrases to define empathy.
Segment #2 – Why is Having Empathy So Critical?
- Activity #1: “Color Your World”
- Activity Objective: Participants recognize how emotions and feelings can differ between people, requiring us to understand the other person’s point of view.
Segment #3 – How Can I Develop My Empathy Skills?
- Activity #1: “Developing My Empathy”
- Activity Objective: Participants are introduced to a process for developing empathy and recognize how this process can help establish greater rapport with others.
- Activity #2: “Tell Me a Story”
- Activity Objective: Participants practice identifying the emotions being expressed by someone using the empathy development steps they just learned.
Application –
- Activity: “Journaling”
- Activity Objective: Participants spend a few moments journaling about a current situation where a more empathetic approach will bring about a better solution.